How do I get in touch with the customer service department?
For customer care and questions regarding your on-line order, please e-mail us at firstname.lastname@example.org or you can call us at (877) 241-7613, Monday through Friday from 9am to 5pm EST. For store inquiries or any other issues, please e-mail us at email@example.com or you can call us at (800) 242-1289, Monday through Friday from 10am to 6pm EST. If you are looking to contact one of our buyers, please contact our Buying Office, Monday through Friday from 10am to 4pm at (212) 268-9010.
Where can I find your privacy policies?
How do I know my credit card information is being safely handled?
Ordering from Fox's online is safe and secure. All transactions will be on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. Your credit card information is never reused except to issue refunds. For your own safety, please do not ever use e-mail to send us your credit card information! Use the secure ordering process instead.
Do you sell product online?
Yes, we offer an assortment of apparel and accessories. Gift cards are also available for purchase online and will be shipped to you however at this time they are only available for in store purchases.
How will I know my order was processed/what the status is?
When you place an order with Fox's, you will receive an order confirmation via e-mail.
Once the order ships you will receive another e-mail with tracking information.
Do you charge sales tax?
Fox's collects the appropriate sales tax for each county in the state of New York, New Jersey, Connecticut, Illinois, Georgia and Florida on all orders shipped.
Do you backorder items?
We do not currently allow for backorders.
How quickly will my order be shipped?
All orders will be shipped within 72 hours (business days only) of your order being approved. If an order requires communication or confirmation from a customer, order processing resumes after the communication is received (whether by e-mail or phone). Orders placed on Saturday, Sunday or a Holiday will be processed within 24 to 72 hours of the next business day. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
Do you ship internationally or to APOs/FPOs?
International shipping is not available at this time.
I ordered my items with Express shipping - when will it ship?
Express Orders will be shipped the same day if placed, processed and finalized by 12:00pm, Eastern Standard Time on a business day.
How much are the shipping charges?
All orders over $75 will ship for Free via USPS. Free Shipping to any FOX’S store location is also available with no minimum purchase required. Customer will be contacted once their ordered is received at their store of choice for customer pick up.
Orders under $75 will be charged a flat rate shipping fee of $4.99 and will ship USPS First Class or Priority. If you choose USPS Express a flat rate shipping fee of $19.99 will be charged.