Customer Care


Contact Us

How do I get in touch with the customer service department?
For customer care and questions regarding your on-line order, please e-mail us at weborders@foxs.com or you can call us at (877) 241-7613, Monday through Friday from 9am to 5pm EST.  For store inquiries or any other issues, please e-mail us at customerservice@foxs.com or you can call us at (800) 242-1289, Monday through Friday from 10am to 6pm EST.  If you are looking to contact one of our buyers, please contact our Buying Office, Monday through Friday from 10am to 4pm at (212) 268-9010.

Security

Where can I find your privacy policies?
We know that protecting your privacy is of the utmost importance to you and we value protecting your personal information at Fox's.  For more information about how we protect your privacy, please click on the Privacy Policy link at the bottom of this page.

How do I know my credit card information is being safely handled?
Ordering from Fox's online is safe and secure.  All transactions will be on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology.  Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. Your credit card information is never reused except to issue refunds.  For your own safety, please do not ever use e-mail to send us your credit card information!  Use the secure ordering process instead.

Ordering

Do you sell product online?
Yes, we offer an assortment of apparel and accessories.  Gift cards are also available for purchase online and will be shipped to you however at this time they are only available for in store purchases.

How will I know my order was processed/what the status is?
When you place an order with Fox's, you will receive an order confirmation via e-mail.
Once the order ships you will receive another e-mail with tracking information.

Do you charge sales tax?
Fox's collects the appropriate sales tax for each county in the state of New York, New Jersey, Connecticut, Illinois, Georgia and Florida on all orders shipped.

Do you backorder items?
We do not currently allow for backorders.

Shipping

How quickly will my order be shipped?
All orders will be shipped within 72 hours (business days only) of your order being approved. If an order requires communication or confirmation from a customer, order processing resumes after the communication is received (whether by e-mail or phone). Orders placed on Saturday, Sunday or a Holiday will be processed within 24 to 72 hours of the next business day. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

Do you ship internationally or to APOs/FPOs?
International shipping is not available at this time.

I ordered my items with Express shipping - when will it ship?
Express Orders will be shipped the same day if placed, processed and finalized by 12:00pm, Eastern Standard Time on a business day.

How much are the shipping charges?
All orders over $75 will ship for Free via USPS.  Free Shipping to any FOX’S store location is also available with no minimum purchase required. Customer will be contacted once their ordered is received at their store of choice for customer pick up.

Orders under $75 will be charged a flat rate shipping fee of $4.99 and will ship USPS First Class or Priority.  If you choose USPS Express a flat rate shipping fee of $19.99 will be charged. 

Returns and Refunds

Return Policy
If, for any reason, you are not completely satisfied with your purchase from www.foxs.com, please e-mail us at weborders@foxs.com.  In the e-mail include your order # and item(s) you would like to return along with the reason for return to receive a free return shipping label. You will receive the return shipping label via e-mail within 24-48 hours of your request. Returns must be made within 14 days of delivery.  Once the items are received back in our warehouse you will be credited the amount of your return item(s).  Shipping fees are non-refundable.  The only exceptions to returns are Gift Cards, customizable or monogrammed items, and swimwear, which will be clearly marked on the product's information page.  All items must be in original purchased condition, unworn and with tags attached. 

Please be sure to include your original invoice in the box.  Refunds will be issued within 5 business days from receipt of goods.

Online purchases may also be returned to your nearest store location within 14 days of delivery.  Merchandise must be unworn with original Fox's tags attached and accompanied by Fox's invoice.  Refunds will be issued in the original form of payment unless a store credit is requested.  The only exceptions to returns are Gift Cards, customizable or monogrammed items, and swimwear.  Valid photo identification is required.  

Please be aware that items bought from www.foxs.com are not eligible for price adjustments.

If your package was damaged in shipment by the carrier retain the box and the merchandise and notify us immediately at weborders@foxs.com.  The carrier will inspect and pick up the damaged package and the damaged items will be replaced.  Fox's is not responsible for lost or stolen goods.

Attn: E-Commerce Returns
Fox's
76 E. 2nd Street
Mineola, NY 11501